Terms & Conditions

About Us

This website is owned and operated by Leader & Watt Limited. We have 6 stores operating within Manawatu Region – Palmerston North, Feilding, Foxton, Levin, Marton and Dannevirke.

If you wish to contact us, please Phone: 0800 264 473 or (06) 356 5123 Monday to Friday between 9:00am to 5:30pm, Saturday between 9:00am to 4:00pm or Email: [email protected]


Placing an Order

When you place an order through this website, you are buying the goods from 100% Leader & Watt. 

We will send you an e-mail to confirm that we have received your order. Payment for the goods must be made at the time that you place your order. In the event that the goods are no longer available, you will be advised and your payment will be refunded in full.

An order is made on our website by placing a product in your shopping cart and proceeding through our checkout process if the order qualifies for a Leader & Watt Drop-off. See our list of Post Codes qualified for drop-off.

If the address is not in the list, please contact us by Phone: 0800 264 473 or (06) 356 5123 or Email: [email protected] and our Sales Representative will be able to advise you of the additional cost of freight.

The final step consists of a confirmation page with full details of your order, which you are able to print as a record of your order. We will also email you with confirmation of your order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently or where there has been an error in the listing, description or pricing of the goods.


Pricing and Availability

All prices listed on “100% Leader & Watt” website is in New Zealand dollars and are inclusive of GST, but not any delivery, installation and set-up charges. While we endeavour to ensure that all prices are correct when published, we reserve the right to amend the prices where an error has occurred.

Also note, these prices listed are available online only as pricing may vary in-store.

While we endeavour to ensure that a reasonable number of goods are available at the prices stated, we cannot guarantee that there will be sufficient stock to meet all orders. 

In the unlikely event where a product that has been ordered is no longer available, our Sales Representative will contact you as soon as possible to discuss your options. This may result in the cancellation of your order or replacement with an alternative product.

If there is an error in pricing online, in a product description, name or product image, 100% Leader & Watt reserves the right to contact the customer and make the appropriate changes to the order. If an alternative option is not agreed upon with the customer, the order will be cancelled and the amount paid refunded.


Payment options

Payment is accepted with the following credit cards:

  • Visa
  • MasterCard


Prices and Savings Advertised on this Website

Prices and savings advertised on this “100% Leader & Watt” website is for online ordering on this website only. Consequently, prices and savings may vary in 100% Leader & Watt. To check relative prices please feel free to call or email your local 100% Leader & Watt store.


Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All payments via our sites are processed via the secure ANZ eGate payment gateway which secures your credit card information.



Door to Door Drop-off (within our qualified list of Post Codes)

100% Leader & Watt offers a Drop-off to a specific Post Codes. See list of Postal Codes qualified for the drop-off service. With this service, you can still receive deliveries even when no one’s home. Just choose a safe spot at the delivery address and we’ll leave your parcel there for you.


Please note that that our drop-off service is limited only to leaving the purchased appliance where practical at safe spots outside of your home, e.g. (letter box, front door, back door) and doesn’t include installation, set-up, connection or removal of old appliances from the inside. Please also contact us for the installation and set-up options.


We are unable to deliver items on weekends. Please also note that deliveries to addresses not included in our list of Postal Codes will not be qualified for drop-off and will incur delivery cost. You can contact us by Phone: 0800 264 473 or (06) 356 5123 or Email: [email protected] and our Sales Representative will be able to advise you of the delivery charges.


Delivery Charges to Addresses not included in the list of qualified Post Codes

Your goods will be supplied by 100% Leader & Watt in accordance with your instructions given when you placed your order. You can change your delivery instructions at any time by contacting 100% Leader & Watt and quoting your order number.

At this time, we only deliver to New Zealand addresses excluding P O Boxes and Private Bags. We do not deliver outside New Zealand; however, an overseas order may still be placed with a New Zealand delivery address.

A $10 delivery charge per transaction shall be applied on all small items. For whiteware appliances, our sales representative will be able to advise you on the delivery charges, installation and set-up options. Note that we are unable to deliver items on weekends.

Please note that a signature is required for all deliveries. To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your goods. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery.

If goods are lost or damaged in transit, please contact us within 7 business days by: Phone: 0800 264 473 or (06) 356 5123 or Email: [email protected]


Delivery Period

100% Leader & Watt will endeavour to ensure that the majority of appliance orders will be available for dispatch within 3-5 business days of the order being placed, however beds and furniture may take 2-4 weeks to manufacture and deliver.

We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.

For any enquires please contact 100% Leader & Watt by: Phone: 0800 264 473 or (06) 356 5123 or Email: [email protected]


Returns and Refunds

If you are shopping in one of our 100% Leader & Watt stores, we would endeavour to assist you to purchase the correct appliance for your new home by asking you the right questions. However, this is not as easy when you order online. If you need help or have questions about any products please contact us first, before you purchase online.

If you do purchase online and want to return the product you purchased, please note that there is no legal requirement for 100% Leader & Watt to accept returned goods if you have merely changed your mind. However, 100% Leader & Watt may accept certain goods back if they are returned unopened, unused and in original undamaged condition within a period of 7 days only. Contact 100% Leader & Watt first to see if this applies to the goods that you wish to return.

Unfortunately, software, personal hygiene products and headphones may only be returned if they are faulty. They cannot be returned simply because you have changed your mind about them.

You are also entitled to all guarantees and rights to return faulty goods that may be given by the manufacturer of the goods and by law except where excluded in these terms and conditions.

To discuss any of the above please contact 100% Leader & Watt by: Phone: 0800 264 473 or (06) 356 5123 or Email: [email protected]


Exclusions to the Fair-Trading Act 1986 and Consumer Guarantees Act 1993

Where you are in trade, you agree it is fair and reasonable that the following provisions of the Fair-Trading Act are excluded:

-       Section 9 which prohibits misleading and deceptive conduct generally;

-       Section 12A which prohibits unsubstantiated representations; and

-       Section 13 which prohibits false or misleading representations.

The guarantees under the Consumer Guarantees Act 1993 are excluded for all purchases of goods made for business purposes. However, any manufacturer’s warranty and the Sale of Goods Act 1908 will continue to apply.


Terms & Conditions of Use

By entering the “100% Leader & Watt” Website, you acknowledge that you have read, understood and agreed with the following terms and conditions of use. Leader & Watt Limited reserves the right to modify these terms and conditions as and when necessary.

All documents, visuals, animations and graphics contained in the “100% Leader & Watt” website are the property of Leader & Watt Limited.

The “100% Leader & Watt” Website is protected by copyright. You may print out documents or pages for your individual/Company use, but no unauthorised distribution or making available to the public (whether in print or electronic form) of any data contained within this Website is permitted without prior consent from Leader & Watt Limited.

The right to edit or delete any documents, information or other content appearing on the Website is at the discretion of Leader & Watt Limited.

The “100% Leader & Watt” Website may contain links to other websites. Leader & Watt Limited is not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by Leader & Watt Limited. Inclusion of any linked website on “100% Leader & Watt” Website does not imply approval or endorsement of the linked website. If you decide to leave the “100% Leader & Watt” Website and access third party sites, you do so at your own risk.

You may not create a hypertext link to any page on this Website without Leader & Watt Limited’s prior consent. The creation of the hypertext link without Leader & Watt Limited’s approval is a breach of its intellectual property rights and actionable by Leader & Watt Limited. If you create a link to this Website, you remain fully responsible for any consequences of that link, whether direct or indirect and you will be liable to Leader & Watt Limited for all loss, damage, liability, costs or expense incurred by Leader & Watt Limited arising from the link.



Leader & Watt Limited reserves the right to make changes to the content on this site and these terms and conditions at any time and without notice.

We endeavour to provide the most accurate and up to date content where possible on this website, but advise that at any time our suppliers can change or update content and it is recommended that you refer to the product specification manuals that come with the product for the latest information.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Where allowed by law, Leader & Watt Limited does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

We will use reasonable endeavours to ensure that the website operates reliability and consistently, but we do not guarantee or provide any warranties that the website will operate uninterrupted without any faults.

We are not responsible for any losses suffered by you or any third parties (including direct, special, indirect, consequential, loss of profits, exemplary or otherwise) arising out of your access to the website, interruption or unavailability of the website, system outages or malfunctions, however caused. This includes viruses alleged to have been obtained from the service, your use of or reliance on the service or any of the information or materials available on the service, regardless of the type of claim or the nature of the cause of action.

Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.


Intellectual Property

100% Leader & Watt owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

100% Leader & Watt welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties or for commercial purposes, any portion of this site without the express permission of 100% Leader & Watt.

You must ensure that your access to this website is not illegal or prohibited by the laws in the country in which you access the website and does not infringe the intellectual property rights (copyright, trademark, brand etc.) of any third parties. You must take your own precautions to ensure that the process which you employ for accessing the website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.



Please note that although this site has some hyperlinks to other third-party websites, these sites have not been prepared by 100% Leader & Watt and are not under the control of 100% Leader & Watt. The links are only provided as a convenience, and do not imply that 100% Leader & Watt endorses, checks, or approves of the third-party site. 100% Leader & Watt is not responsible for the privacy principles or content of these third-party sites. 100% Leader & Watt is not responsible for the availability of any of these links.


Security and Confidentiality

When transmitting and dealing with your personal information over the Internet, you acknowledge that the Internet is not a secure environment. Although we have physical, electronic and managerial processes in place to protect our website and the information we collect via our website or email, we cannot guarantee that your information will be secure, confidential and free from unauthorised access or security breaches. Accordingly, you acknowledge and agree that we are not liable for any unauthorised access damage or loss that may occur or for correcting or restoring your account which may have been damaged by reason of the unauthorised access.


Disputes & Jurisdiction

These terms of use and any matters or disputes connected with this site will be governed by New Zealand laws and will be dealt with in New Zealand courts.



Your privacy is important to us and we will take all reasonable steps to ensure that information held is secure in accordance with our Privacy Policy.

Our website uses a checkout page with security measures to process your private payment details. We use ANZ payment gateway to process credit card payments.

The information is held by: 100% Leader & Watt, 149-165 Rangitikei Street, Palmerston North, New Zealand


Communication with you

We may send you emails from time to time advising you of changes to the services we provide or other information we believe may be of interest to you. At any time, you will be able to unsubscribe from our mailing list by following the specific instructions in the email you receive.


Business transitions

In the event we go through a business transition, such as a merger, change of ownership or control, or sale of a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.



If any part of these terms is held to be invalid, illegal or unenforceable, that part will be severed and the remainder of these terms will remain in full force and have full effect.



We will send relevant invoices and notices, if and as required under these terms to the email address nominated by you. It is your responsibility to ensure that you keep us informed of any changes to your contact details. You will be deemed to have received a notice sent by email at the time that we send it.


Account Information

If you choose to create an account, access to your account is by your designated username and password. You may change your password at any time. If you forget your password, we will send you an email containing a new password.

If you create an account, you are responsible for keeping your login information confidential and secure. Without limiting the foregoing, you agree: (a) Not to permit any other person to use your username or account; and (b) Not to disclose, or provide to any other person your password, email address or any information that may allow that person to gain access to your account.

You indemnify us against any claim by a third party arising out of a breach of these terms and conditions either by you or by any person using your login information, whether or not you have authorised that person to use your login information.

If we have reason to believe that there is likely to be a breach of security, misuse of the website or any unlawful activity, we may suspend and/or terminate your account without notice.


Your responsibilities

You are responsible for:

  • ensuring that all information you provide to us is correct and complete;
  • ensuring that your use of the website and the services is lawful and does not interfere with the use of the services by any other person;
  • complying with these terms, and any of our policies relating to your use of the website;
  • complying with all other lawful requirements relevant to your use of the website;
  • keeping us informed of any changes to your contact details.

You shall not copy, modify, distribute, demonstrate to a third party, decompile, reverse engineer or otherwise deal with any part of the website or its content in any way which would be detrimental to our rights or the rights of any person. You must not attempt to damage, interfere or harm this Site or any network or system underlying or connected with it, including by using a robot, spider, scraper or other automated means to access this Site or the information on it for any purpose.

You agree to indemnify us and our respective officers, employees and agents against all actions, claims and demands which may be instituted against us arising out of your failure to comply with these terms and conditions.


Changes to this Agreement

These terms (including any terms or policies explicitly incorporated by reference) amounts to the whole of the arrangement between you and us relating to your use of the website or our services. These terms replace any prior related agreements and understandings between you and us.

Leader & Watt Limited reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.